If the error is homeowner related, you'll need to identify what should have happened and then determine what needs to change. Updating the Financial Summary screen will confirm your change was correct. Changing this code and updating the journal entry will correct the issue. In the above example, you can see the Prepaid Assessment Code should have been Prepaid Expenses. From here, you should be able to identify information that's missing from a homeowner or a GL entry made in error. It's possible you may discover multiple outs during this process.įrom here, use the GL Research screen and limit it to the activity of the day the reports stopped matching. The first day they no longer match is the day our out occurred. Narrowing down the out to a certain day will consist of updating each report, for each day until you find the last day both reports matched. Both can be found in Reports > Financials. This can be achieved by using the Balance Sheet and Prepaid Homeowners Report. Once the root issue has been narrowed down to a single period, the next step is to identify which day the out occurred within that period. If you see an out on the Financial Summary screen, start by refreshing that period and the period prior, to confirm which period contains the root issue. Outs will be identified on the Financial Summary screen or when you compare reports against the balance sheet. Vantaca tracks Prepaid separately from AR which may be different than your prior system. Prepaid should exist on your balance sheet for any association with owners who have payments greater than the amount charged at that time regardless of Cash or Accrual accounting methods.
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